Queblorneidhimei

Refund Policy

Last Updated: January 2025

1. Introduction

At Queblorneidhimei, we are committed to your satisfaction with our services and resources. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

2. Contact Information

Business Name: Queblorneidhimei
Trading As: Habit Health Vero
Address: Vero Centre, Lower Lobby, 48 Shortland Street, Auckland Central, Auckland 1010, New Zealand
Phone: +64 800 557 556
Contact Form: https://queblorneidhimei.world/contact.html

3. Refund Eligibility

3.1 Digital Products and Resources

Refunds for digital products (e-books, guides, templates, online courses) may be requested within 14 days of purchase if:

  • The product is defective or not as described
  • You have not accessed or downloaded more than 25% of the content
  • Technical issues prevent access despite our support efforts

3.2 Services and Consultations

Refunds for services may be requested if:

  • The service was not delivered as agreed
  • You cancel at least 48 hours before the scheduled appointment
  • We are unable to fulfill the service for any reason

3.3 Subscription Services

For subscription-based services:

  • You may cancel at any time, effective at the end of the current billing period
  • Refunds for the current period may be provided on a pro-rata basis within 7 days of initial subscription
  • No refunds are provided for partial months after the initial 7-day period

4. Non-Refundable Items

The following are not eligible for refunds:

  • Digital products that have been fully accessed or downloaded
  • Services that have been fully delivered
  • Customized or personalized resources created specifically for you
  • Promotional or discounted items marked as "non-refundable"
  • Requests made more than 30 days after purchase

5. How to Request a Refund

To request a refund, please contact us within the applicable timeframe:

  1. Contact us via phone (+64 800 557 556) or our contact form
  2. Provide your order number and purchase details
  3. Explain the reason for your refund request
  4. Include any relevant documentation or evidence

6. Refund Processing

6.1 Review Period

We will review your refund request within 5 business days and notify you of our decision via email.

6.2 Approved Refunds

If your refund is approved:

  • Refunds will be processed within 10 business days
  • Refunds will be issued to the original payment method
  • You will receive a confirmation email once the refund is processed
  • It may take 5-10 business days for the refund to appear in your account, depending on your financial institution

6.3 Denied Refunds

If your refund request is denied, we will provide a clear explanation of the reason. You may appeal the decision by providing additional information within 14 days.

7. Cancellation Policy

7.1 Appointments and Sessions

  • Cancel at least 48 hours in advance for a full refund
  • Cancellations within 24-48 hours may receive a 50% refund
  • Cancellations within 24 hours or no-shows are non-refundable

7.2 Subscriptions

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing period
  • You will retain access to subscription benefits until the end of the paid period

8. Exchanges and Credits

In some cases, we may offer exchanges or account credits as an alternative to refunds:

  • Exchange for a different product of equal or lesser value
  • Account credit for future purchases
  • Rescheduling of appointments or services

9. Consumer Rights

This Refund Policy does not affect your statutory rights under the New Zealand Consumer Guarantees Act 1993. If a product or service fails to meet consumer guarantees, you may be entitled to a remedy regardless of our policy terms.

For more information about your consumer rights, visit the Commerce Commission website: www.consumerprotection.govt.nz

10. Disputes

If you are not satisfied with our handling of your refund request, you may:

  • Request to speak with a manager or supervisor
  • Submit a formal complaint in writing
  • Seek resolution through Disputes Tribunal (for claims under NZD 30,000)

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Refund Policy or to request a refund, please contact us:

Queblorneidhimei
Vero Centre, Lower Lobby, 48 Shortland Street
Auckland Central, Auckland 1010, New Zealand
Phone: +64 800 557 556
Contact Form: https://queblorneidhimei.world/contact.html